Terms of Use

These Terms of Use govern your access to and use of the Complimate web application, mobile application (if any), and related interfaces (collectively, the "Platform"), operated by Complimate Technologies LLP ("Complimate", "we", "our", or "us"). They supplement, and do not replace, our Terms & Conditions, which govern the overall commercial relationship between you and Complimate, including subscriptions, fees, and liability.

By accessing or using the Platform, you agree to comply with these Terms of Use. If you do not agree, you must stop using the Platform.

The Platform is intended solely for use by professionals, businesses, and adults who are legally competent to enter into a binding contract under the Indian Contract Act, 1872. You may only access the Platform through an Account that has been authorized for your use, whether by direct registration or by invitation from a partner, associate, or company administrator.

You must use the Platform strictly in accordance with your assigned role and permissions (for example, as a Partner, Associate, or Company user, or as a customer, lawyer or administrator on CompliLens), and must not attempt to access data, clients, or features outside the scope of your authorized role.

You are responsible for keeping your login credentials, including passwords and any two-factor authentication method, secure and confidential, and for all activity that takes place under your Account. Additional account security obligations are set out in our Terms & Conditions.

You must notify us immediately at support@complimate.in if you become aware of any unauthorized use of your Account or any other security breach.

You must use the Platform only for lawful purposes and in accordance with these Terms of Use, our Terms & Conditions (including the full Acceptable Use Policy set out therein), and Applicable Law. In particular, you agree that you shall not:

• Attempt to gain unauthorized access to the Platform, other Users' accounts or data, or any systems or networks connected to the Platform;
• Use any robot, spider, scraper, crawler, or other automated means to access, extract, or index data from the Platform without our prior written consent;
• Probe, scan, or test the vulnerability of the Platform, or attempt to breach any security or authentication measures, without our prior written authorization;
• Upload malware, corrupted files, or any code designed to interrupt, damage, or limit the functionality of the Platform or any User's device;
• Upload false, fraudulent, or misleading records, or misrepresent filings, deadlines, or statutory positions to any client, colleague, or authority;
• Use the Platform to harass, defame, impersonate, or invade the privacy of any person; or
• Use the Platform in a manner that threatens the unity, integrity, security, or sovereignty of India, or that violates any Applicable Law.

Only submit a website for a CompliLens scan if you own it or are authorised to assess it. Do not use the scanner to probe, load-test or gather information about websites you have no authority to assess.

Only upload agreements and evidence that you are entitled to share, and remove passwords, keys and unnecessary personal data from them where you can. Files that fail the malware scan are rejected and not read.

Run the local scanner only on code you control or are authorised to analyse, and do not modify its report before uploading it.

You are solely responsible for all Uploaded Data, Client Data, and other content you submit through the Platform ("User-Submitted Content"), and for ensuring you have the legal right to submit it, as further described in our Terms & Conditions and Privacy Policy.

If you become aware of any User-Submitted Content on the Platform that you believe violates these Terms of Use, our Acceptable Use Policy, or Applicable Law, you may report it to our Grievance Officer at grievance@complimate.in, providing sufficient detail to allow us to identify and evaluate the content.

Upon receiving actual knowledge, by way of a court order or a notification from an appropriate government agency in accordance with Applicable Law, that any information on the Platform is being used to commit an unlawful act, Complimate shall remove or disable access to such information as expeditiously as possible, and in any event within thirty-six (36) hours, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Certain features of the Platform generate compliance checklists, due diligence summaries, agreement clause analysis, report chat answers, or other outputs using a combination of a curated obligation library, rule-based analysis and AI-assisted tools. These outputs are intended to support, not replace, professional judgment.

Results depend on the quality and completeness of the source data, uploaded documents, and client profile information provided. You must independently verify all key fields, statutory provisions, thresholds, and dates before saving, submitting, filing, or otherwise relying on any output generated through the Platform. Further limitations are described in our Disclaimer.

Use the AI assistant and the lawyer chat only for questions about your compliance assessment. Do not send passwords, payment details, health information or unrelated personal data, and do not attempt to make the AI assistant ignore its instructions or reveal other Users' information.

Treat lawyers engaged by Complimate with courtesy. Harassment, abuse, or attempts to move a conversation off the Platform to obtain services outside a written engagement may lead to the chat being ended and access being withdrawn. The lawyer chat is not a formal legal opinion, as explained in our Terms & Conditions.

All text, graphics, logos, icons, interface design, and other content made available on or through the Platform (excluding User-Submitted Content) is the property of Complimate Technologies LLP or its licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any such content without our prior written consent, except to the extent necessary to use the Platform for its intended purpose.

The Platform may contain links to, or integrations with, third-party websites, portals, or services (including government filing portals and payment gateways) that are not owned or controlled by Complimate. We do not endorse and are not responsible for the content, accuracy, security practices, or terms of any third-party website or service. Your use of any such third-party website or service is at your own risk and subject to that third party's own terms and policies.

The Platform uses essential cookies to keep you signed in and to protect the service, and measures usage with PostHog as described in our Privacy Policy. Analytics runs without cookies unless you choose to allow them, and you can change that choice at any time through "Cookie settings". Continuing to use the Platform is not treated as consent to analytics cookies.

We aim to keep the Platform available at all times, but do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control, including those described in the Force Majeure section of our Terms & Conditions.

We may modify, add to, or remove features of the Platform from time to time, and will provide reasonable notice of any change that materially affects your use of a paid Subscription.

If you believe that any content hosted on the Platform infringes your copyright or other intellectual property rights, please send a written notice to grievance@complimate.in containing: identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and its location on the Platform; your contact information; a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights holder.

Upon receipt of a valid notice, Complimate will investigate and take appropriate action in accordance with Applicable Law, including removal or disabling of access to the allegedly infringing content.

You agree to comply with all Applicable Law in connection with your access to and use of the Platform, including any applicable export control, anti-money laundering, and data localization requirements. You must not use the Platform in any jurisdiction where such use would be unlawful.

We may suspend or terminate your access to the Platform for any violation of these Terms of Use, in accordance with the suspension and termination provisions of our Terms & Conditions. You may stop using the Platform, and request closure of your Account, at any time as described in our Terms & Conditions.

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, complaints regarding these Terms of Use, User-Submitted Content, or the Platform generally may be addressed to our Grievance Officer: Angad Singh Hora, Email: grievance@complimate.in. Full grievance redressal timelines are set out in our Terms & Conditions.

These Terms of Use are governed by the laws of India. Any dispute arising out of or in connection with these Terms of Use shall be resolved in accordance with the dispute resolution mechanism set out in our Terms & Conditions, including good-faith negotiation, arbitration seated in New Delhi, and the exclusive jurisdiction of the courts at New Delhi, India for interim relief and enforcement.

For questions about these Terms of Use, please contact us at support@complimate.in or through the Support page on the Platform.